We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.To start a return, you can contact us at info@qarebegypt.com. Please note that returns will need to be sent to the following address: GreenLine Logistics Services Warehouse (02-22623353 https://maps.app.goo.gl/yM6VdrCK3eaNKCVSA?g_st=ic)You can always contact us for any return question at info@qarebegypt.com.